Last updated: July 1, 2026
1. Overview
We want you to be satisfied with your RapidPayStub purchase. Because each order generates a custom digital document based on the information you provide, refund eligibility depends on the stage of your order.
2. Eligible for Refund
- You were charged twice for the same order due to a technical error
- The document was never generated or delivered after successful payment
- A formatting or calculation error caused by our system (not by information you entered) made the document unusable
3. Not Eligible for Refund
- You entered incorrect information and the document was generated and delivered correctly based on what was entered
- You changed your mind after downloading or receiving the completed document
- The document was rejected by a third party (lender, landlord, etc.) for reasons unrelated to a system error on our part
4. How to Request a Refund
Email rapidpaystub@gmail.com or message us on WhatsApp within 7 days of your purchase with your order details and the reason for your request. Our team will review and respond within 2 business days.
5. Processing Time
Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
6. Contact Us
For any billing questions, reach out at rapidpaystub@gmail.com.